Policies

 

To Make an Appointment:

A credit card is required to schedule any type of appointment with Companion Pet Behavior Solutions. The card information provided will NOT be charged unless you are in violation of the cancellation policy.

On the day of your appointment you have the option of paying by cash, check or a different card.

PLEASE NOTE: If you choose to use a card as payment additional processing fees will be applied.


Cancellations

 In the event you need to cancel or reschedule your appointment: A 72 HOUR notice is REQUIRED.

The notice needs to be sent three days prior to your appointment for the notice to be accepted.

EXAMPLE: If an appointment is scheduled for Friday then a notice needs to be emailed no later than Tuesday before 5:00 pm for it to be excepted.

Notices are to be sent directly to my email address: mrsbrittanythomas@hotmail.com

If you do not provide a notice as described above, then the credit card you provided will be charged for the full amount of the missed appointment.

If you are more than 15 minutes late for an appointment, the appointment will be CANCELLED and the card provided will be charged.


Training Sessions

Payment is due on the day of the training session. If you schedule out sessions in advance, you would pay for those session during that scheduled appointment time.

In the event you need to cancel or reschedule the 72 hour cancellation policy applies.